Privacy policy

Draft — last updated 2026-11-10

Replywise helps businesses read and reply to their Google reviews. This policy explains what we collect and why, in line with Canada's PIPEDA.

What we collect

• Your Google account name and email, to sign you in.
• If you connect it, access to your Google Business Profile (the business.manage permission), to read reviews and post the replies you approve.
• Your reviews (synced from Google or pasted in by you), drafts, replies and settings.
• Website pages and text you add to your knowledge base.
• Billing details are handled by Stripe; we never see your full card number.

How we use it

Only to provide the service: syncing reviews, drafting replies with AI, posting replies you approve (or auto-replies you turn on), and showing insights. Review text and your knowledge base are sent to our AI provider (Anthropic) to generate replies. We do not sell your data or use it for advertising.

Google user data

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google refresh tokens are encrypted at rest.

Your choices

You can delete your account and all stored data at any time from Settings, and revoke Google access from your Google account settings. Questions: support@example.com.